Understanding Your Customer's Story

App for easy tracking and management of vendor bids

UX design for supplier gateway to identify and track lowest bidders amongst hundreds of RFPs

• The client, a major global procurement company, needed to modernize a legacy app used for RFP and bid management. The client needed to track and identify the lowest bidders amongst all the RFPs received from hundreds of vendors for every single component set out for bids.
• Our UX team conducted a workshop for identifying the requirements and stakeholder vision and interviewed multiple suppliers to understand their current processes.
• We created a digital experience for a manual process, eliminating the need for multiple phone calls and spreadsheet entries between suppliers and the client.

Build portal for data sets of large global stock exchange

Developed a portal with unique view designed for users according to their role and job profiles

Description:

• Client needed a portal to sell their alternative datasets with user-specific views.
• We conducted an intensive design workshop for two weeks with various stakeholders and cross functional teams.
• We created different ways of representing the content with which user can easily get insights and investment signals.
• We transformed the design by highlighting the data that is of user interest and added market trends.
• Proposed an off-the self-product for the client’s API documentation which helped save cost and effort in building such a feature

Cloud services management dashboard

Designed a dashboard to manage Cloud services for clients

Description:

• The client, a global consultancy, wanted a portal with dashboard, to manage project environments, the Cloud network, and servers
• We conducted design workshops to elicit requirements from stakeholders, understand priorities for each role and provide a generic solution that fits all users’ objectives
• Dashboards other metrics like performance, incidents, peak usage times, etc