Case StudyAccessibility Testing Services for Multiple CRM Solutions Across Platforms and Browsers

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Client Profile

The client is the world’s largest software organization by revenue, having multiple products for consumers and business segments.

Business Challenge

To validate and certify the client’s CRM Enterprise System against WCAG accessibility standards on multiple platforms and browsers.


  • Understood multiple CRM solutions requirement and validated them against WCAG standards
  • Performed end-to-end Accessibility Testing and below are the key Accessibility Testing areas that were covered:
    • Keyboard Navigation
    • Focus Navigation
    • Screen Readers
    • High Contrast
    • Color Contrast
    • Zoom
    • Automation
  • Conducted an in-depth WCAG compliance assessments via manual reviews and used automated test tools such as AXE, Keros and assistive technologies like JAWS, NVDA and Narrator to improve the quality of the app
  • Developed more than 400 test scripts covering all the web Accessibility Test scenarios, test conditions and performed cross platform testing
  • Performed Accessibility audits for the applications using test tools like Keros and AXE supported by assistive technology like NVDA, Narrator, Chrome Vox and JAWS
  • Analyzed the defects and performed prioritization based on its impact on user experience
  • Developed detailed accessibility evaluation reports, describing a11y violations and recommendations for resolving them


  • Successfully tested as per the parameters defined by customer along with the WCAG 2.1 A and AA compliance
  • Improved user experience by 40% for specially abled while ensuring consistency of the product
  • Identified and closed more than 300 defects
  • Approximately 99% of defect removal efficiency in the production environment

Tools and Technologies

  • Accessibility Testing of CRM Application for consistent user experience for specially abled individuals.

Key Services

  • Keros
  • AXE
  • JAWS
  • NVDA
  • Narrator
  • CCA
  • Chrome VOX
  • JIRA
CRM products accessibility testing


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