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A global auditing major improves support team’s productivity by 15% and reduces average time to resolution by 20%

One of the largest global auditing companies was facing challenges in improving their incident support team’s utilization and reducing the time to resolution (TTR). It was looking for a partner who could increase efficiency of incident management systems and generate actionable insights.

Download the case study and know how Innominds:

  • Improved production support team’s utilization by 15%

  • Contracted the average TTR for incidents by 20%

  • Increased the average number of incidents managed by production support agent by 20%

  • Reduced the number of new incidents created by 25%