A global auditing major improves support team’s productivity by 15% and reduces average time to resolution by 20%
One of the largest global auditing companies was facing challenges in improving their incident support team’s utilization and reducing the time to resolution (TTR). It was looking for a partner who could increase efficiency of incident management systems and generate actionable insights.
Download the case study and know how Innominds:
- Improved production support team’s utilization by 15%
- Contracted the average TTR for incidents by 20%
- Increased the average number of incidents managed by production support agent by 20%
- Reduced the number of new incidents created by 25%