Understanding the functionality of the facial recognition technology, its limitations and users’ mental model (Perceptions & Expectations) on the technology was one of the main challenges. The UI elements had to be designed from scratch as there were no standard patterns available for the same.
Extensive research was done on the domain to understand the technology, and the requirements of the end users. The application was tested with the end user and the design was iterated to give best experience.
Banks were able to make their on-boarding efficient, as they achieved a 30% increase in fraud detection during the process.